When debugging an issue or creating a support ticket (support@vidyo.io), acquiring the log files is important. Below find where log files can be attained, depending on platform and/or browser:

Web browser:

  • Chrome/Firefox/Safari: browser console logs
  • IE: C:\Users\%USERNAME%\AppData\Local\Temp\VidyoClient.log

Native platforms:

  • Windows: C:\Users\%USERNAME%\AppData\Local\Temp\VidyoClient.log
  • macOS: /tmp/VidyoClient.log
  • iOS: Xcode console output
  • Android: Android Studio logcat

Also, see below related articles:

https://support.vidyo.io/hc/en-us/articles/115003128907-Configure-logging-in-your-native-application

https://support.vidyo.io/hc/en-us/articles/360018663134-Increasing-logger-verbosity-for-Chrome-Endpoints

https://support.vidyo.io/hc/en-us/articles/115003202733-How-to-set-the-console-log-level-for-Firefox

 

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