If you want to determine why your video quality is suboptimal, check out our blog where we describe where to get and how to use our log viewer utility:
You can see both transmit (TX) and receive (RX) bandwidth for each audio, video, and content share stream in the call. The utility also shows you the actual resolution and frame rate for each video stream. You can use these diagnostics to see how the Vidyo.io cloud adapts the resolution.
This is a great utility to diagnose why you might not be getting the video quality you are expecting.